Refund policy

Last updated: November 3, 2026

The Velwink Care Guarantee

You have 60 days from the day your order is delivered to ask for a refund, whether you've used the product or not. If it didn't work for you, we'll make it right.

How to request a refund

  1. Email us at support@velwinkcare.com with your order number and a short note on what didn't work.
  2. We'll reply within 2 business days.
  3. In most cases, you won't need to send the product back. If we do need it, we'll email you the instructions. Packages sent back without contacting us first can't be accepted.

Limit one refund per customer.

Damaged, defective or wrong item

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us right away with your order number and a photo. We'll send a replacement or a full refund, at no cost to you.

Refunds

Once your request is approved, we'll refund your original payment method within 7 business days. Your bank or card provider may take a few extra days to post it.

We refund every cent you paid, shipping included.

Exchanges

We don't offer direct exchanges. The fastest way is to request a refund and place a new order.

Contact

Velwink Care is a brand of White Walker Century LLC.
30 N Gould St, Ste R, Sheridan, WY 82801, United States.
Email: support@velwinkcare.com